RAMGE TRADING LTD

Refund Policy

A straightforward route for cancellations, returns and problems with an order.

Last updated: 11 September 2026

1. Who this policy covers

This policy distinguishes consumer purchases for personal use from business purchases. It does not limit rights you have under applicable law. Contact RAMGE TRADING LTD using the details below if you wish to cancel, return an item or report a problem.

2. Changing your mind: consumer orders

For eligible online, email or telephone purchases, tell us you wish to cancel within 14 days after the day you receive the goods. If one order is delivered in separate parts, the period normally begins after the last item arrives. You then have a further 14 days from notifying us to send the goods back. No reason is required.

You can notify us by email, phone or post with a clear statement. A return authorisation number or our acknowledgement is not required to make a timely cancellation valid. Please ask for the appropriate return address; our registered office is not our routine returns depot.

3. Returning the goods

You may examine and try on clothing as you would in a shop. Return it with accessories and tags where reasonably possible. We may make a lawful deduction for reduced value caused by handling beyond what is needed to assess the goods; simply trying on an item does not remove your cancellation right.

For a change-of-mind cancellation, you pay the direct return postage unless we agree otherwise. We cover reasonable return costs where goods are faulty, incorrect or not as described. If an item cannot normally be returned by post, the return-cost arrangements must be provided before you order it.

4. Refund timing and method

For a valid consumer cancellation, we refund within 14 days after being told of the cancellation. For goods, we may wait until we receive them back or you provide evidence of return, whichever happens first. We use the original payment method unless you expressly agree otherwise, without a refund fee.

For cancellation of a complete order, the refund includes the least expensive standard outbound delivery option we offered. Extra charges for a delivery upgrade are not refundable. Applicable adjustments for a partial return will be explained.

5. Faulty, incorrect or misdescribed items

Tell us about the issue and provide your order reference or another proof of purchase. Depending on the applicable law and circumstances, you may be entitled to rejection and a refund, repair, replacement or a price reduction. Sale or volume pricing does not remove consumer rights.

Where EU consumer rules apply, the legal conformity protection is generally at least two years, and national law may provide more. Any commercial promise is additional to mandatory rights. Contacting us promptly helps us resolve an issue; this is not an artificial deadline for reporting a defect.

6. Business purchases

Business buyers do not normally have the consumer cooling-off right. Change-of-mind cancellations or returns are subject to the written terms accepted with the order. Contact us to discuss an adjustment before dispatch. Rights concerning defective or incorrectly supplied goods remain subject to the contract and applicable law.

7. Optional cancellation wording

You do not have to use this wording. Any clear cancellation statement is sufficient.

Further consumer information: GOV.UK returns guidance, Your Europe: returns and Your Europe: guarantees.