RAMGE TRADING LTD

Shipping Policy

Clear delivery arrangements, agreed before your order.

Last updated: 11 September 2026

1. Where we deliver

RAMGE TRADING LTD welcomes orders from individuals and businesses in the United Kingdom and European Union. Delivery is arranged by quotation so that the destination, quantity and availability of each item can be considered together. We confirm whether a particular postcode can be served before accepting your order.

2. Your delivery quote

Send your selection with the delivery country and postcode. We will confirm the available items, dispatch arrangements, shipping charge and estimated delivery period in writing. A selection on this website is an enquiry, not a stock reservation.

There is no universal shipping rate or guaranteed dispatch time. Single-piece orders, mixed-size business orders and larger consignments may need different arrangements. Do not make payment until you have reviewed the complete quotation.

3. Dispatch and timing

Processing begins after we accept the order and the agreed payment conditions have been met. The written confirmation sets out the delivery period and any agreed separate shipments. We deliver consumer orders within 30 days of the contract being made unless a different period is expressly agreed with you.

If availability changes or a delay affects an accepted order, we will explain the options. These may include a revised date, an agreed alternative or cancellation and any refund due. We do not substitute products without your agreement.

4. EU deliveries and destination charges

The quotation will identify the delivery arrangements and who is responsible for any import VAT, customs duty or carrier handling charges. Where a destination charge cannot be calculated in advance, we will explain how it arises and who pays it before you decide to proceed. Customs clearance may affect the estimated delivery period.

5. Receiving your order

Please check your contact details and delivery address when approving the quote. Tell us promptly if they need to change. If delivery fails, we will contact you to agree the next step; any proposed redelivery charge will be explained in advance.

For consumer orders, we remain responsible for the goods until you or a person you nominate receives them, except where you independently appoint a carrier we did not offer. Business delivery terms are stated in the accepted quotation.

6. Missing or damaged parcels

If something arrives damaged, an item is missing, or the parcel does not arrive, contact us with your order reference. Photos can help us investigate, but are not an absolute condition of your legal rights. Please keep the packaging where reasonably possible. We will work with you to resolve the issue.

Consumer delivery information: GOV.UK distance selling guidance.